FAQ'S
1. How can I confirm that my purchase was successful?
You will receive a confirmation email right after completing your purchase. This email will include all the details of your order, ensuring everything has been processed correctly. If you don't find it in your inbox, please check your spam or junk folder. If you still have any concerns or questions, feel free to contact us at support@lovingfootballtrips.com, and we will assist you promptly.
2. When Will I Receive My Tickets
Tickets will be sent to your email 1–2 days before the event. We purchase tickets directly from the club, ensuring they are official and not second-hand. This guarantees a secure and authentic experience for you.
3. Why is the full name printed on the ticket, and how will I receive it?
The full name will be printed on the ticket as it is personal and non-transferable. The ticket will be sent to the email you used for registration. Tickets are strictly personal, and the seat details will be printed on them. Additionally, one of our team members will accompany you to the stadium and the event to ensure you have a smooth and enjoyable experience.
4. How will I receive my museum tickets?
Museum tickets will be provided directly at the entrance, ensuring a hassle-free entry for you.
5. Is a member of your team will join us?
Absolutely! A member of our team will be with you throughout the event and the tours. They will accompany you to the stadium and provide support to ensure everything runs smoothly, making your experience as enjoyable as possible.
6. What details does the hotel require for the check-in process?
The hotel will require your details for the check-in process. Please ensure you have your identification and any necessary information ready upon arrival for a smooth check-in experience.
7. How long do I have to cancel my purchase?
You have 24 hours to cancel your order. Once this period has passed, your order is confirmed. As per the Terms & Conditions and as stated on the order confirmation page, all paid orders are final and cannot be changed, canceled, or refunded. If you believe you require an exception, please contact us at support@lovingfootballtrips.com, and our team will assist you.
8. Can I change, cancel, or get a refund for my paid order after the 24-hour period has passed?
As per the Terms & Conditions and as stated on the order confirmation page, all paid orders are final and cannot be changed, canceled, or refunded. If you believe you require an exception, please contact us at support@lovingfootballtrips.com, and our team will assist you.
